“We were looking for a refrigerator and found a fantastic deal on Flipkart - a 175 liter Kelvinator with a beautiful floral pattern on the door. Incidentally, this was also the time when Flipkart’s landmark sale, The Big Billion Days 2016, was on. The couple spent the first few weeks skimming through consumer products showrooms, hunting for the most suitable appliances for their apartment. “Before we went all out on decorating our new home, I wanted to make sure that we had the basics in place,” says Arjun, now a sales professional in the city. Newly-weds, Vidya Warrier and Arjun Varma share a special Flipkart moment. It was during this pursuit that the couple turned to Flipkart, and unknowingly, its customer service partner, Jeeves. But as the saying goes, ‘Rome wasn’t built in a day’ and the same is true for a new home. “We fell in love with this place, and we spent a lot of time making it our special home,” she says. For me, the whole experience is new and exciting,” says an animated Vidya, who works as an educator in a pre-school for toddlers. “Arjun did his post-graduation in Bangalore, so he is more-or-less familiar with the life here. Among the many other priorities for the newly-married couple, setting up a cozy nest in the new city topped the list. How? We unveil the story.įor Vidya Warrier and Arjun Varma, stepping into the metropolitan bustle of Bengaluru from their otherwise unruffled life in Kerala promised excitement. To be more precise, Jeeves Consumer Services Pvt Ltd is Flipkart’s very own product repair and after-sales service capability, designed to deliver customer smiles beyond the point of delivery. It is perhaps one of the greatest customer innovations that India’s largest online marketplace had pioneered during its game-changing course over the last decade. But for Flipkart, Jeeves is no laughing matter. For decades the knowledgeable and profound butler from the adventurous tales of P G Wodehouse has hooked the imagination of readers by the funny bone.

Thanks jeeves